The Elements of Empathy

The second part of the course focuses on relating to others who are upset or who are relating a difficult situation that they are facing. You will learn how to read situations to determine appropriate responses, as well as discover the four component parts of communicating with empathy: presence, silent listening, understanding, and need language.

Learning Outcomes:

  • Recognize the four elements of empathic understanding
  • Be able to choose the correct response to when someone is upset