It is simply a fact of life that sometimes we will need to engage in difficult conversations. These can promote fear and apprehension, which, in turn, can limit the productiveness of the conversation. This section of the course gives you the tools to navigate difficult communication situations with authenticity, empathy, and confidence.
- Learn the five steps of the Interpersonal Mediation process to help deal with difficult conversations
- Employ mindfulness and self-awareness during difficult conversations to reach positive aims